Some products qualify for flat rate shipping. For orders containing only those products, there will be a $14.70 flat rate shipping fee. BDU Med is able to offer flat rate shipping of those products to our customers residing in the United States and those residing in US territories. Any orders outside of the United States and its territories, unfortunately, will not qualify. The shipping costs for all other products will be determined by the carrier’s shipping rates. Please keep in mind that some items we sell will ship via a common carrier or may be oversized. Due to the size and weight of some oversized items such as beds, furniture, etc., freight shipping will be used, which can change the delivery times of those products. Shipments of bulky and oversized items are subject to the carriers’ published shipping rates, accessorial surcharges and other fees as applicable.   

Damages are the responsibility of the carrier once the shipment is delivered to the carrier. Customers must make damage claims directly to the carrier within 10 days of receipt of the order. All boxes and packaging material are necessary when filing a claim. Contact us if you need assistance with filing a claim.

All shipping discrepancies must be reported within 3 business days of receipt of order. 

Shipping Processing Time

All orders are processed within 1-2 business days (Monday – Friday).

Monday to Friday, all orders placed before 12 PM MST will be processed the same day. In case of any delay in the shipment of your order, we will contact you via email or telephone. 

Delivery Time

Shipments will be delivered within 2-5 business days for most of the areas. 

Delivery times may vary depending upon the items ordered. Times also vary depending upon whether the billing and shipping information is accurate.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email containing your tracking number(s) once your order has been shipped.